FAQ

CUSTOMER CARE:

• Please email support@creativemakermovement.com for customer support.

LOGGING IN

• You will need to create an account.
• If you are a member of any of Ashley's programs, this website will NOT use the same login information - you will need a new account.
• If you need support accessing your account, do not private message any member of staff. Please email support@creativemakermovement.com for customer support.

SHIPPING and PROCESSING:

• Processing times may be up to 2 weeks when we have an influx of orders. Processing time is defined as the time between the order coming into the store and the products leaving the store.
• Shipping prices are always CALCULATED. All products are weighed. Our system will determine an approximate amount due for shipping. In the event that our system has incorrectly determined this amount, the customer may be responsible for additional shipping fees.
• Shipping times may vary based on the shipping option selected by the customer. Shipping time is defined as the time between the product leaving the store and arriving at the customer's chosen address.
• Please take care to enter the correct address. We will attempt to contact you if your address errors at shipping, but your order may be cancelled if you cannot be reached.
• Please do not select a UPS shipping option if you are using a PO Box address. UPS will not ship to a PO Box. Your order may be cancelled if you cannot be reached with a replacement address.